Shipping & returns
What it costs, how long it takes, and what happens if you want to send something back.
Before anything ships
Placing an order on this site does not charge your card. We check stock, confirm the final total by email and take payment from that confirmation. Nothing is dispatched, and nothing is charged, until you have replied.
Delivery options
Delivery windows start from dispatch, not from when the order is placed, and they are estimates rather than guarantees. Carriers are slower around public holidays.
Where we ship
We ship to the countries listed in the checkout dropdown. For addresses outside the United States, any import duty or local tax is charged by your own customs authority and is not included in the total we quote. We will tell you before dispatch if we think duty is likely to apply.
Returns
You have 30 days from delivery to return an unused item in its original packaging. Electrical items that have been wired in cannot be returned unless they are faulty — once a fitting has been connected to the mains we cannot resell it. Bulbs can only be returned unopened.
To start a return, reply to your order confirmation email or contact us with your order reference. We will confirm the return address and whether the postage is covered before you send anything back. Please do not post an item back without contacting us first — unannounced parcels are difficult to match to an order.
Refunds go back to the original payment method once the item has arrived and been checked, normally within five working days of it reaching us.
If something arrives damaged
Email us within 48 hours with your order reference and a photograph of the item and the packaging. Damage in transit is our problem to sort out, not yours, and we will not ask you to pay return postage for it.